List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.
ELEMENTS | PERFORMANCE CRITERIA |
Elements describe the essential outcomes. | Performance criteria describe the performance needed to demonstrate achievement of the element. |
1. Source and use information on employment in community pharmacy. | 1.1.Identify and access sources that provide current and accurate information on employee and employer rights and responsibilities. 1.2.Obtain and interpret key information on individual responsibilities for anti-discrimination, harassment and equal employment opportunity. 1.3.Source and interpret information on national employment standards and specific employment arrangements for current role. 1.4.Source and use information on skill and knowledge requirements for own and related roles in community pharmacy. 1.5.Comply with all employment requirements. |
2. Work within organisational requirements. | 2.1.Obtain, interpret and comply with organisational procedures. 2.2. Accept and process prescriptions according to organisational procedures. 2.3.Participate in environmentally sustainable work practices, according to organisational procedures. 2.4.Seek advice and information from supervisors and managers to ensure full understanding of organisational requirements. 2.5.Work within own role boundaries and recognise roles and responsibilities of other pharmacy staff. 2.6.Use designated lines of pharmacy communication and reporting. 2.7.Follow organisational dress or uniform standards. |
3. Use effective work habits. | 3.1.Plan and organise daily work activities within scope of responsibility. 3.2.Maintain work areas according to organisational procedures and standards. 3.3.Act promptly on instructions, information and follow procedures relevant to the task. 3.4.Work collaboratively with team members, supervisors and managers to maximise efficiency and quality of daily work outcomes. 3.5.Prioritise and complete competing tasks within designated timeframes. |
Evidence of the ability to complete tasks outlined in elements and performance criteria of this unit in the context of the job role, and:
access, interpret and use information about employment rights and responsibilities and organisational procedures in community pharmacy from three different sources
use effective planning, organisational and communication skills to address five community pharmacy daily work activities that individually or cumulatively involve situations where:
customers require dispensing services
customers require referral to pharmacist or more senior pharmacy colleagues.
Demonstrated knowledge required to complete the tasks outlined in elements and performance criteria of this unit:
sources of information on employment rights and responsibilities:
employer associations
Fair Work Commission
Fair Work Ombudsman
state and territory government boards and commissions for anti-discrimination and equal employment opportunity
staff handbooks
trade unions
basic aspects of these employment related laws covering rights and responsibilities of employees and employers:
Fair Work Act 2009; minimum workplace entitlements provided by the National Employment Standards (NES)
relevant state or territory anti-discrimination or equal employment opportunity law:
harassment provisions; types of harassment, rights and responsibilities of employees and employers and consequences of non-compliance with the law
equal employment opportunity (EEO) provisions; rights of employees and responsibilities of employers to make merit based employment decisions
role of relevant state or territory board or commission in managing complaints
general role characteristics, boundaries and responsibilities for key community pharmacy jobs, including career paths:
pharmacy assistants
dispensary assistants
retail supervisors and managers
pharmacists
basic aspects of industrial awards for community pharmacy employees
primary functions of trade unions for community pharmacy employees
organisational policies and procedures that relate to general work practices:
uniform, personal presentation
accepting, declining and amending rostered hours
personal and carer’s leave
counselling and discipline
grievances
equal employment opportunity
harassment
environmentally sustainable workplace practices
organisational policies and procedures that relate to pharmacy work practices:
accepting and processing prescriptions
referral to pharmacist
typical terms and conditions of employment for community pharmacies
sustainable work practices in pharmacies:
waste disposal
practices for reducing water and energy use in pharmacies.
Skills must be demonstrated in a pharmacy with designated front of pharmacy and dispensary areas. This can be:
an industry workplace
a simulated industry environment.
Assessment must ensure use of:
information technology hardware and software
online information systems
current plain English guidelines issued by regulatory bodies covering National Employment Standards (NES), anti-discrimination or equal employment opportunity law
plain English information about industrial awards for community pharmacy employees issued by regulatory bodies or unions
organisational policies and procedures for general work and pharmacy practices.
Assessors must satisfy the Standards for Registered Training Organisation’s requirements for assessors, and:
have worked in the pharmacy sector for at least two years.